Privacy policy

 

This Privacy Policy describes how Nexavale ("Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase from nexavale.com (the "Site") or otherwise communicate with us (collectively, the "Services"). com (the "Site") or otherwise communicate with us (collectively, the "Services"). In this Privacy Policy, "you" and "your" means you as a user of the Services, whether you are a customer, visitor to the Site or another person whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How we collect and use your personal information
To provide the Services, we collect and have collected personal information about you over the past 12 months from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable Terms of Service, and to protect or defend the Services, our rights, and the rights of our users or others.

What personal information we collect
The types of personal information we collect about you depends on how you interact with our website and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you
Information that you submit directly to us through our Services may include:

Basic contact information, including your name, address, phone number, email.
Order information, including your name, billing address, delivery address, payment confirmation, email address, phone number.
Account information, including your username, password, security questions.
Shopping information, including the items you view, add to your shopping cart or add to your wish list.
Customer support information, including the information you choose to include in communications with us, such as when you send a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information we collect via cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.

Information we collect from third parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as our suppliers and service providers:

Companies that support our website and services, such as Shopify.
Our payment processors who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested to fulfill our contract with you.
When you visit our website, open or click on emails we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, please see the section below, Third Party Sites and Links.

How we use your personal information
Provision of products and services. We use your personal information to provide you with the services to perform our contract with you, including to process your payments, fulfill your orders, send notices to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise administer your account, to arrange shipping, facilitate any returns and exchanges, and enable you to post reviews.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or post, and to show you advertisements for products or services. This may include using your personal information to better tailor the services and advertising on our website and other websites.
Security and fraud prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account information secure. We strongly recommend that you do not share your username, password or other access information with anyone else. If you believe your account has been compromised, please contact us immediately.
Communication with you. We use your personal information to provide you with customer support and improve our services. This is in our legitimate interest to be responsive to you, to provide efficient services to you and to maintain our business relationship with you.
Cookies
Like many other websites, we use cookies on our website. For specific information about the cookies we use to operate our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our website and services (including to remember your actions and preferences), to run analytics, and to better understand users' interactions with the services (in our legitimate interest to administer, improve, and optimize the services). We may also allow third parties and service providers to use cookies on our website to better tailor services, products and advertisements on our website and other websites.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please be aware that removing or blocking cookies may adversely affect your user experience and may cause some of the Services, including certain features and general functionality, to not function properly or to no longer be available. In addition, blocking cookies may not completely prevent us from sharing information with third parties such as our advertising partners.

How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes under this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT administration, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners, including Shopify, to provide services and advertising to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you request or otherwise consent to us disclosing certain information to third parties, such as to send you products or through your use of social media widgets or login integrations, with your consent.
With our subsidiaries or otherwise within our group of companies, in our legitimate interest to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have disclosed the following categories of personal information and sensitive personal information (marked with *) about users in the past 12 months for the purposes described above in "How we collect and use your personal information" and "How we disclose personal information":

Category Categories of recipients
Identifiers such as basic contact information and certain order and account information
Commercial information such as order information, purchase information and customer support information
Internet or other similar network activity, such as usage data
Merchants and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)
Business and marketing partners
Affiliated companies
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

We have "sold" and "shared" (as those terms are defined in applicable law) personal information during the previous 12 months for the purpose of engaging in advertising and marketing activities, as follows.

Category of personal information Categories of recipients
Identifiers such as basic contact information and certain order and account information Business and marketing partners
Commercial information such as records of products or services purchased and purchasing information Business and marketing partners
Internet or other similar network activity, such as usage data Business and marketing partners
User-generated content
The Services may allow you to submit product reviews and other user-generated content. If you choose to submit User-Generated Content to a public area of the Services, that content will be public and accessible to everyone.

We do not control who has access to the information that you choose to make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the confidentiality or security of any information you make publicly available or for the accuracy, use or misuse of any information you disclose or receive from third parties.

Third Party Sites and Links
Our website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of any information found on those websites. Information you provide on public or semi-public sites, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without limitation with respect to their use by us or by any third party. Our inclusion of such links does not in itself imply any endorsement of the content on such platforms or of their owners or operators, except as described on the Services.

Data about children
The Services are not intended for use by children and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information below to request that it be deleted.

As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of persons under the age of 16.

Security and storage of your information
Please note that no security measures are perfect or impenetrable and we cannot guarantee "perfect security". Additionally, any information you send to us may not be secure in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, they only apply in certain circumstances and in some cases we may deny your request as permitted by law.

Right of access/access. You may have the right to request access to personal information we hold about you, including details regarding the ways in which we use and share your information.
Right to erasure. You may have the right to request that we delete the personal information we hold about you.
Right to rectification. You may have the right to request that we correct inaccurate personal information we hold about you.
Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to opt-out of sales or sharing or targeted advertising. You may have the right to ask us not to "sell" or "share" your personal information or to opt-out of the processing of your personal information for purposes considered to be "targeted advertising" as defined by applicable privacy laws. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on your location, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser you use to visit the website.
Right to limit and/or opt-out of the use and disclosure of sensitive personal information. You may have the right to ask us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the services or deliver the goods that an average person would reasonably expect.
Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.
Managing communication preferences: We may send you promotional emails and you may opt-out of receiving these at any time by using the unsubscribe option that appears in our emails to you. If you opt-out, we may still send you non-promotional emails, such as those about your account or orders you have placed.
You can exercise any of these rights where indicated on our website or by contacting us using the contact details below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account details, before providing a substantive response to the request. In accordance with applicable law, you may appoint an authorized agent to make requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require the agent to provide evidence that you have authorized them to act on your behalf and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints
If you have any complaints about how we process your personal data, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below or lodging your complaint with your local data protection authority.

International users
Please note that we may transfer, store and process your personal information outside of the country in which you reside, including the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority in the UK, as applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact Us
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights you have, please email us at hello@nexavale.com